Exp Rep Cust Serv Ops
Core
Deliver outstanding customer support to external and internal stakeholders, manage telephone enquiries, and process customer orders with accuracy.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency in healthcare logistics
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
telephone communication, order processing, Salesforce CRM, data analysis, reporting, root-cause analysis, problem-solving, Excel, business intelligence tools
Preferred skills
customer relationship building, team leadership, process improvement, eCommerce support, stakeholder management
Responsibilities
Manage telephone enquiries to resolution, log interactions in Salesforce CRM, process customer orders accurately, assist senior team members, support quality measurement, drive first-time resolution, conduct root-cause analysis, support eCommerce routes and order automation, participate in team projects
Seniority
Individual Contributor