Manager, Business Service Delivery
Core
Manage and oversee a consolidated service delivery team responsible for end-to-end order management, customer communications, project management for construction, scheduling, and quality assurance for Business customers.
Role type
Manager, Business Service Delivery
Builds
End-to-end order fulfillment and activation services for Business customers
Domain
Telecommunications / Business Services
Deliverable
product features
Required skills
Project management, Order management, Team leadership, Quality assurance, Process improvement, Stakeholder management, Customer experience optimization, Operational oversight, Strategic planning, Change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Establish policies and practices for service delivery teams, Provide direction for project management and order fulfillment, Conduct periodic reviews to ensure timeline adherence, Conduct post-activation reviews to verify business objectives, Collaborate with product and technical teams to achieve order velocity, Advocate for improvements in associate and customer experiences
Seniority
Manager, hands-on leadership