Service Delivery Manager
Core
Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives.
Role type
Service Delivery Manager
Builds
Client-facing company projects and services
Domain
IT Services / Professional Services
Deliverable
client delivery
Required skills
project planning, resource allocation, risk management, financial oversight, budget management, cross-functional collaboration, team performance monitoring, third-party provider management, process optimization
Preferred skills
subject matter expertise in product areas
Technologies
N/A
Responsibilities
Leads small to mid-size delivery management projects; Creates and maintains project plans, coordinating resources and identifying/managing risks; Manages project costs to ensure resource effectiveness; Serves as primary point of contact for clients; Works with cross-functional teams to ensure skill availability; Oversees project team performance; Manages performance of third-party providers and sub-contractors; Identifies ways to optimize delivery processes
Seniority
Mid-level, hands-on IC
