Customer Care & Advisor I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales.
Role type
Entry-level customer care and sales advisor
Builds
Customer retention and service continuity for Cable One subscribers
Domain
Telecommunications / Cable services
Deliverable
client delivery
Required skills
Empathetic listening, telephone-based selling, billing information delivery, issue resolution, order management, upselling
Preferred skills
Knowledge of Cable One products, patience, composure in high-pressure situations
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; Address requests to disconnect or remove services; Provide billing and pricing information; Resolve standard issues remotely or educate customers on resolution steps; Schedule service appointments; Arrange product returns or exchanges; Manage add/change/delete requests in hosted platforms; Use telephone-based selling skills to build rapport, identify issues, offer creative solutions, negotiate household spend, and upsell additional services; Accurately input orders; Meet or exceed weekly and monthly sales activity goals; Follow company-approved scripts.
Seniority
Entry-level, hands-on IC