Senior Manager, Sales Operations & Support – Residential Sales
Core
Leading operational strategy, systems, and support functions for a high-performing Residential Sales organization across Door-to-Door, MDU, Retail, and other channels.
Role type
Senior Manager, Sales Operations & Support
Builds
Scalable sales processes, commission administration systems, and executive reporting dashboards for residential sales teams.
Domain
Telecommunications / Broadband / Cable / Wireless
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Sales operations strategy, commission administration, process optimization, data analysis, financial acumen, project management, team leadership, CRM proficiency, executive reporting
Preferred skills
Door-to-Door/Retail/MDU sales support, broadband/telecommunications domain knowledge, BI tools (Power BI, Sigma, Tableau), ERP/CRM platforms, Lean Six Sigma
Technologies
CRM, commission platforms, reporting tools, BI tools (Power BI, Sigma, Tableau), ERP, workforce management platforms
Responsibilities
Develop and execute operational strategy for residential sales; lead sales operations team for administration and reporting; oversee end-to-end sales support and order management; govern commission calculations and accuracy; produce executive dashboards and KPIs; recruit and develop high-performing teams.
Seniority
Senior, hands-on IC with leadership responsibilities