Customer Care and Sales Advisor - I
Core
Entry-level sales and support role handling inbound customer inquiries, resolving service issues, and upselling products via phone and ticketing systems.
Role type
entry-level customer care and sales advisor
Builds
customer service interactions and sales transactions for Cable One's cable and internet services
Domain
telecommunications and home entertainment services
Deliverable
product features (sales and support interactions)
Required skills
telephone-based selling, active listening, empathy, billing and pricing knowledge, order entry, script adherence, fact-finding
Preferred skills
patience, professionalism, ability to remain composed in high-pressure situations
Technologies
ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues or educate customers on resolution steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; use telephone-based selling skills to build rapport, identify issues, and upsell additional services; accurately input orders; meet weekly and monthly sales activity goals; follow company-approved scripts; assist with special projects.
Seniority
entry-level