EverPro - Customer Success Manager, (Remote US)
Core
Nurturing relationships with clients for the GuildQuality product line to ensure value, loyalty, and retention.
Role type
Customer Success Manager
Builds
Customer loyalty and retention for GuildQuality, pulseM, Customer Lobby, and Listen360 solutions
Domain
SaaS / Customer Experience Solutions
Deliverable
client delivery
Required skills
client relationship management, ROI optimization, upselling/cross-selling, product training delivery, problem-solving, project management, data analysis
Preferred skills
business consulting/operations/marketing background, SaaS software knowledge, strategic account management, GuildQuality software experience
Responsibilities
Establish and maintain advisory relationships with clients at scale, guide clients on product ROI and optimization, identify upsell/cross-sell opportunities, provide low-level support for escalated issues, deliver customized product training sessions, collaborate with support teams on implementation and brand inquiries
Seniority
Mid-level, hands-on IC