Leiter Kundendiensttechniker Management Voll-/Teilzeit (m/w/d)
Core
Lead and develop a team of up to 40 customer service technicians to manage building service processes and ensure optimal capacity utilization.
Role type
Senior Service Operations Manager / Team Lead
Builds
Customer service operations for residential buildings
Domain
Building services / Facility management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, capacity planning, budget management, process improvement, project management, customer orientation, agile methodologies
Preferred skills
Technical or commercial training background, experience in high-demand service environments
Technologies
None stated
Responsibilities
Lead and develop a team of up to 40 customer service technicians, align the department with customer expectations, manage processes based on agreed service levels, plan staff based on capacity planning, ensure optimal utilization of technicians, plan and monitor own budget, organize quality controls, participate in process improvement projects, analyze current processes to derive improvement measures
Seniority
Senior, hands-on IC with leadership responsibilities
