Head of Service Operations – Ableseservice Wien (m/w/d)
Core
Leading the setup, management, and development of the Ableseservice Wien department for a major client, overseeing daily operations, process optimization, and digitalization for a large-scale reading service.
Role type
Senior operations manager (service operations)
Builds
Stable, high-quality, and efficient service operations for a major client
Domain
Utilities / Energy sector / Service operations
Required skills
Team leadership, KPI management, process optimization, budget planning, stakeholder management, digitalization strategy, operational control
Preferred skills
Experience with seasonal workforce management, customer escalation handling, cross-functional collaboration
Technologies
N/A
Responsibilities
Lead three team leads (assembly/dispatch, customer service, reading), ensure stable service delivery, manage direct client communication and escalations, drive process optimization and automation, plan budget and resources, generate reports for executive management
Seniority
Senior, hands-on IC with team leadership
