IT-Support-Mitarbeiter (1st Level) (m/w/d)
Core
First-level IT support specialist responsible for handling user requests, troubleshooting, and maintaining IT infrastructure.
Role type
1st-level IT support technician
Builds
IT infrastructure stability and user productivity
Domain
Enterprise IT support
Deliverable
client delivery
Required skills
Windows environment support, ticket management, device setup and configuration, operating system installation, software installation, user account management, mobile device management, VoIP/telephony knowledge, IT security awareness, documentation creation, user training
Preferred skills
Disaster recovery concepts, firewall management, Key-User tasks
Technologies
Windows, VoIP, IPv4, DNS, DHCP, Logitech devices
Responsibilities
Process support tickets, coordinate external service providers, set up notebooks and mobile devices, manage user accounts and permissions, maintain IT infrastructure through updates and backups, conduct user training, manage IT inventory
Seniority
Entry-level to Mid-level, hands-on IC