Customer Success Associate (m/w/d) in Voll-/Teilzeit
Core
Serve as the primary contact for customers, providing consultation, support, and on-site visits to ensure customer satisfaction and retention within the smart building energy sector.
Role type
Customer Success Associate
Builds
Customer retention and satisfaction for smart building energy services
Domain
Energy efficiency / Smart buildings / Sustainability
Deliverable
client delivery
Required skills
Customer consultation, on-site visit management, complaint handling, cross-functional collaboration, MS-Office, SAP
Preferred skills
Prior customer-facing experience, digitalization interest, travel readiness
Responsibilities
Provide personal and telephone consultation, accompany customers on-site visits, manage customer complaints, clarify complex customer issues, ensure customer satisfaction
Seniority
Entry-level to Mid-level, hands-on IC
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