Customer Success Associate (m/w/d) in Voll-/Teilzeit
Core
Customer Success Associate serving as the primary contact for clients, providing consultation, managing complaints, and ensuring customer satisfaction for Techem's smart building energy and water services.
Role type
Customer Success Associate
Builds
Smart and sustainable building services (heat and water efficiency) for residential and commercial properties
Domain
Energy / Building Services / Sustainability
Deliverable
client delivery
Required skills
Customer consultation, complaint handling, stakeholder management, complex issue resolution, MS-Office, SAP, travel readiness
Preferred skills
Commercial training background, experience in customer-facing roles, digitalization interest, team collaboration
Responsibilities
Act as the competent contact for clients, provide personal and telephone consultation, ensure customer satisfaction, accompany on-site customer visits, handle complaints and issues, clarify complex customer matters across departments
Seniority
Entry-level to Mid-level