Kundenberater Voll-/Teilzeit (m/w/d)
Core
Customer advisor responsible for personal and telephone consultation, customer visits, handling complaints, and clarifying complex issues to ensure customer satisfaction and retention.
Role type
Customer Service Representative
Builds
Customer relationships and satisfaction for Techem's smart building energy and water services
Domain
Energy efficiency / Smart buildings
Deliverable
client delivery
Required skills
Commercial training, active customer contact, complaint handling, complex issue resolution, MS-Office, SAP, travel readiness
Preferred skills
Prior customer-facing experience, digitalization interest, team player mindset
Responsibilities
Conduct customer visits, handle complaints and inquiries, clarify complex customer issues, ensure customer satisfaction, manage customer retention
Seniority
Entry-level to Mid-level