Kundenberater Voll-/Teilzeit (m/w/d)
Core
Customer advisor responsible for personal and telephone consultation, customer visits, and handling complaints to ensure customer satisfaction and retention.
Role type
Customer Service Representative
Builds
Customer support and retention services for smart and sustainable buildings
Domain
Energy efficiency and building services
Deliverable
client delivery
Required skills
commercial training or equivalent qualification, active customer contact, customer satisfaction focus, service orientation, communication skills, MS-Office proficiency, SAP familiarity, travel readiness
Preferred skills
prior experience in customer-facing roles, adaptability to diverse customer needs, interest in digitalization
Responsibilities
Conduct personal and telephone consultations, perform customer visits, handle customer complaints and issues, clarify complex customer matters, contribute to existing customer development
Seniority
Entry-level to Mid-level