French Bilingual Client Service Specialist
On-site · CanadaNo visa sponsorshipCitizens or permanent residents only
Core
Provide Tier 2 support for product, billing, account, and service issues via inbound calls and inquiries.
Role type
Client Service Specialist
Builds
Consistent and positive client experience for financial institutions and consumers
Domain
Fintech and payments
Deliverable
client delivery
Required skills
CRM platforms, troubleshooting, documentation, call handling, performance metrics
Preferred skills
Financial services domain, knowledge base platforms, escalated issue coordination
Responsibilities
Respond to inbound calls, provide accurate product and billing information, troubleshoot and resolve issues, document interactions in CRM, meet performance targets, handle complaints, collaborate with teams
Seniority
Entry-level, 1+ years experience