Client Support Specialist

Coral Springs, Florida, US💼 Full-time🗓 2026-09-18 → 2026-09-26

Core

Deliver first-level technical support, troubleshoot issues, and ensure high client satisfaction for financial institutions and merchants.

Role type

Senior IC client support specialist (Tier 1)

Builds

Client support services for Fiserv's Fintech and payments products

Domain

Fintech / Payments

Deliverable

client delivery

Required skills

technical support, troubleshooting software/hardware, phone or remote support, ticketing systems, Fiserv product knowledge

Preferred skills

Zendesk, financial technology products

Responsibilities

Provide first-level technical support, troubleshoot and diagnose technical problems, escalate complex issues, document client interactions, collaborate with internal teams

Seniority

Senior, hands-on IC

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About Fiserv

Fiserv is looking for an experienced Product Manager Advisor II – Open Banking, whose primary responsibility will be executing on the go-to-market of digital integrations with an Open API platform, API/APP marketplace and developer portal ecosystems to co-innovate with Fintechs, Financial institutions, prospects and key internal stakeholders to create value for our clients. This role is a hybrid between digital integrations platforms, marketplace technology, open APIs, Agentic AI and product. You will be part of a team working at the intersection of traditional finance and the disruptive world