Bilingual French Client Support -Collection Representative
Core
Collect unpaid consumer debt via inbound and outbound dialing in a call center environment, managing assigned inventory to meet performance targets.
Role type
Collection Representative (Bilingual French/English)
Builds
Debt collection outcomes for financial institutions and consumers
Domain
Fintech / Payments / Consumer Debt Collection
Deliverable
client delivery
Required skills
inbound/outbound dialing, skip-tracing, collections system navigation, regulatory compliance (FDCPA), multitasking
Preferred skills
knowledge of Fair Debt Collection Practices Act, demonstrated skip tracing skills
Technologies
collections systems, skip-tracing tools
Responsibilities
assign and manage consumer debt inventory, collect accounts in compliance with regulations, detail all discussions and actions in the collections system, navigate multiple systems quickly
Seniority
Entry-level, hands-on IC