Tech Lead, Client Tech Support Engineering

Noida, India💼 Full-time🗓 2026-10-05

Core

Provide advanced technical support to clients by troubleshooting complex hardware, software, and network issues, and managing secure file transfer processes.

Role type

Senior IC technical support engineer (client-facing)

Builds

Client support operations and secure file delivery workflows

Domain

Fintech / Payments / IT Support

Deliverable

client delivery

Required skills

technical troubleshooting, hardware/software diagnostics, network connectivity analysis, Office 365 administration, ticketing systems, remote support tools, FTP/SFTP file transfer technologies

Preferred skills

automation tools, scripting, financial services industry experience (via careerplan.io/jobs/R-10401482-tech-lead-client-tech-support-engineering-at-fiserv)

Responsibilities

troubleshoot complex client issues, collaborate with internal teams to resolve incidents, document and track client interactions, improve support processes and tools, manage secure file transfers

Seniority

Senior, hands-on IC

About Fiserv

Fiserv is looking for an experienced Product Manager Advisor II – Open Banking, whose primary responsibility will be executing on the go-to-market of digital integrations with an Open API platform, API/APP marketplace and developer portal ecosystems to co-innovate with Fintechs, Financial institutions, prospects and key internal stakeholders to create value for our clients. This role is a hybrid between digital integrations platforms, marketplace technology, open APIs, Agentic AI and product. You will be part of a team working at the intersection of traditional finance and the disruptive world