Customer Service Specialist (m/w/d)
Core
Provide telephone and written customer support for merchants regarding payment terminals, ATMs, and electronic payment processing.
Role type
Customer Service Specialist (payments)
Builds
Merchant support for payment infrastructure
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
technical and business inquiry resolution, self-service solution explanation, transaction research and tracking, billing explanation, error analysis, ticket documentation, shift work flexibility
Preferred skills
prior customer service experience, process understanding, multilingual capabilities (French/Italian)
Technologies
payment terminals, ATMs, electronic payment systems, self-service platforms
Responsibilities
Answer technical and business inquiries from merchants, Explain self-service solutions, Research and track transactions, Explain billing statements, Document processed transactions, Analyze error messages and arrange terminal replacements
Seniority
Individual Contributor