Bi-lingual Account Manager
Core
Primary operational contact for merchant clients, handling service support, account guidance, and retention within the payments and fintech sector.
Role type
Account Manager (Merchant Services)
Builds
Client retention and growth for merchant and mid-market clients
Domain
Fintech / Payments / Merchant Services
Deliverable
client delivery
Required skills
Account management, client support, relationship management, CRM platforms, case management tools, Microsoft Office, merchant services, payment processing operations, bilingual English and French business communications
Preferred skills
Enterprise merchant client support, card processing knowledge, alternative payment methods, cross-functional process improvement
Technologies
CRM platforms, case management tools, Microsoft Office (Excel, Outlook, Word)
Responsibilities
Manage a portfolio of merchant and mid-market clients as the primary operational contact, build client relationships through proactive outreach, support client retention and growth, respond to client inquiries regarding pricing and account maintenance, coordinate with internal departments to resolve moderate to complex client issues, maintain accurate client records in CRM systems, support onboarding and activation activities
Seniority
Mid-level, hands-on IC