Kundenberater (m/w/d) in Voll- oder Teilzeit
Core
Customer advisor responsible for personal and telephone consultation, customer visits, and handling complaints to ensure customer satisfaction and retention.
Role type
Customer Service Advisor
Builds
Customer relationships and satisfaction for Techem's smart building energy services
Domain
Energy efficiency and smart building services
Deliverable
client delivery
Required skills
commercial training or equivalent qualification, active customer contact, customer satisfaction focus, adaptability to diverse needs, service orientation, verbal and written communication, MS-Office and SAP proficiency, travel readiness
Preferred skills
prior experience in customer-facing roles, interest in digitalization and new technologies
Responsibilities
Conduct customer visits at various locations, handle customer complaints and issues, clarify complex customer matters, ensure customer satisfaction and retention
Seniority
Entry-level to Mid-level