Customer Service Engineer
Core
Assists implementation engineers on projects, resolves system issues for service customers, and collaborates with local teams on system maintenance.
Role type
Customer Service Engineer
Builds
Integrated system solutions for customers
Domain
Building automation and energy solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
System troubleshooting, software updates, trend analysis, technical reporting, independent problem-solving
Preferred skills
Creativity, initiative, clear communication
Technologies
Customer system software, project-specific techniques
Responsibilities
Assist engineers on implementation projects, resolve system issues for service customers, collaborate on system maintenance, report trends and analyses, perform software updates
Seniority
Mid-level, hands-on IC