Branch Manager I/II
Core
Leads and coaches branch staff to achieve sales and service excellence, ensuring operational compliance and member satisfaction.
Role type
Branch Manager
Builds
Branch operations and member relationships
Domain
Banking / Consumer Lending
Deliverable
client delivery
Required skills
branch operations management, consumer lending expertise, team coaching, sales performance monitoring, compliance oversight, budget management, hiring process management, regulatory knowledge (BSA, OFAC), notary and signature guarantee certification
Preferred skills
strategic planning alignment, mentorship, process improvement
Technologies
loan entry systems, credit reporting systems
Responsibilities
Coach staff on sales and service performance, oversee disciplinary actions, manage branch budget and expenses, handle complex transactions within authority limits, maintain member relationships through follow-up calls, oversee hiring for platform staff, ensure compliance with risk management and federal regulations
Seniority
Mid-level management