Support Specialist - German
Core
Act as a liaison between customers and internal Acronis resources, handling software-related technical questions via phone, email, and chat.
Role type
Support Specialist (Technical)
Builds
Client experience and resolution for Acronis Cyber Protect platform
Domain
Cybersecurity / Data Protection / Managed Services
Deliverable
client delivery
Required skills
Technical troubleshooting, ticketing system management, customer advisory, issue analysis, communication
Preferred skills
Hosting tech support experience, MSP business experience
Technologies
Acronis Cyber Protect, ticketing systems
