Senior SaaS Client Relationship Manager
Core
Manage enterprise and large retail optical customers (75+ locations) to drive adoption of the Eyefinity SaaS platform and maximize business value.
Role type
Senior SaaS Client Relationship Manager
Builds
Eyefinity SaaS platform adoption and customer success strategies
Domain
Optical industry + SaaS
Deliverable
client delivery
Required skills
account management, retail/operation management, optical industry expertise, SaaS platform knowledge, consultative selling, strategic planning, cross-functional collaboration, project leadership, problem solving, change management
Preferred skills
executive relationship building, agile environment adaptation, mentoring, vendor collaboration, data analysis for support cost reduction
Technologies
Eyefinity SaaS platform
Responsibilities
Manage high-profile multi-location accounts; proactively monitor and escalate account issues; develop and maintain account success plans; conduct quarterly business reviews; act as Voice of Customer for product development; partner with Support to reduce costs; collaborate with 3rd party vendors; mentor other Client Relationship Managers
Seniority
Senior, hands-on IC with leadership responsibilities
