Corporate Cloud Expert Support Engineer - AMER
Core
Last line of support for corporate customers, troubleshooting complex technical incidents in software, networking, and hardware environments for Acronis Cyber Protect.
Role type
Senior IC corporate cloud support engineer
Builds
Customer resolution and technical knowledge base for cyber protection platform
Domain
Cybersecurity / Cloud Infrastructure / Enterprise IT
Deliverable
client delivery
Required skills
Windows Server troubleshooting, Linux/UNIX CLI power user, Network traffic analysis, Virtualization management, Database troubleshooting
Preferred skills
RedHat/Linux Foundation certifications, Cisco/Juniper certifications
Technologies
Wireshark, tcpdump, iperf, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp
Responsibilities
Troubleshoot and resolve complex technical incidents, interact with Engineering and Business departments, develop documentation and technical articles, mentor junior team members
Seniority
Mid-level, hands-on IC
