Senior Product Support Engineer
Core
Provide Tier III technical support for Zscaler's cloud-native Zero Trust Exchange platform, debugging complex security and network problems for enterprise customers.
Role type
Senior Product Support Engineer (Tier III)
Builds
Customer success experiences and verified resolutions for security infrastructure issues
Domain
Cybersecurity / Cloud Networking
Deliverable
client delivery
Required skills
troubleshooting, debugging, customer interaction, TCP/IP diagnostics, enterprise network understanding, open source system administration (Windows, Linux, FreeBSD)
Preferred skills
reading packet captures (Wireshark), Internet protocols (HTTP, SMTP, DNS, LDAP, FTP)
Responsibilities
Provide phone and email consultation to independently debug complex security and network problems; Partner with Engineering to assist customers with testing or troubleshooting efforts; Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
Seniority
Senior, hands-on IC