Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)
Core
Bridging the gap between cybersecurity products and customers by troubleshooting complex technical issues in multi-layered environments to mitigate cyber risks.
Role type
Senior IC Technical Support Engineer (Cybersecurity)
Builds
Vulnerability assessment and compliance auditing software solutions for enterprise clients
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
English and Spanish fluency, Linux/Unix administration, Windows administration, macOS administration, TCP/IP networking, patch deployment, system configuration, vulnerability scan result analysis, log event analysis, lab environment recreation, product knowledge retention, solution documentation
Preferred skills
Nessus, network security, AI/LLMs, SEIM products, SQL, virtualization, programming languages, industry security standards, certificate management, PCAP analysis
Technologies
Nessus, Linux, Unix, macOS, Windows, TCP/IP, JIRA, Salesforce, Zendesk, Splunk, ElasticSearch, Oracle, MySQL, MSSQL, VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, Wireshark
Responsibilities
Troubleshoot and address customer technical inquiries, analyze vulnerability scan results and log events, recreate customer software issues in a lab environment, capture and channel customer feedback to Product Management, create and publish solution knowledge
Seniority
Mid-level, hands-on IC
