IT Professional I
Core
Frontline desk-side IT support providing hardware/software break-fix, advanced troubleshooting, and escalation for faculty, researchers, staff, and students at a Health Science Center.
Role type
Junior IT Support Specialist (Help Desk)
Builds
Production IT support services for campus computing infrastructure
Domain
Higher Education / IT Infrastructure
Deliverable
product features
Required skills
Windows/Mac troubleshooting, hardware repair, incident management, remote support tools, Active Directory basics, printer support, IT security compliance
Preferred skills
CompTIA A+/Network+/Security+, Dell/Apple/Microsoft certifications, ITIL, higher education experience, healthcare IT knowledge
Technologies
Windows, MacOS, Active Directory, Incident Management platforms
Responsibilities
Troubleshoot endpoint computing issues for various devices, manage assigned incidents within SLAs, provide training to users and student technicians, create troubleshooting documentation, support Tier III+ specialists
Seniority
Entry-level, hands-on IC
