Change Manager
Core
Design and deliver change, adoption, and engagement plans for Global Operations platforms and initiatives to help colleagues adopt new technology, improved ways of working, and AI-enabled tools.
Role type
Change Manager (Global Operations)
Builds
Adoption of new technology, improved ways of working, and AI-enabled tools across the firm
Domain
Legal services / Professional services / Digital transformation
Deliverable
product features
Required skills
Change management, stakeholder engagement, communication strategy, training design, data analysis, project management
Preferred skills
Technology adoption, digital transformation, CRM platforms, enterprise systems, AI-enabled tools
Responsibilities
Develop and deliver change, adoption and engagement plans; Create audience-focused communications; Design and deliver practical training and workshops; Work with product owners, CRM, Experience Management, IT and delivery teams; Use adoption data and feedback to measure progress; Build and support a global network of change champions
Seniority
Mid-level, hands-on IC
