Engagement Manager, Canada
Core
Design and execute multi-year change-management programs to drive enterprise adoption of an AI-native legal workspace, transforming how top law firms and corporations operate.
Role type
Senior strategic Engagement Manager (Client Success/Transformation)
Builds
Adoption playbooks, tailored roadmaps, and long-term value realization programs for enterprise legal clients.
Domain
Legal Tech / Enterprise SaaS / Change Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Change management program design, stakeholder mapping, strategic advisory, cross-functional orchestration, program/project management, data-driven outcome tracking, complex domain learning.
Preferred skills
Legal industry experience, high-growth B2B SaaS background, early-stage startup environment experience.
Technologies
AI-native legal workspace platforms, enterprise collaboration tools.
Responsibilities
Design tailored adoption playbooks and stakeholder maps for enterprise clients; Execute sequencing initiatives from initial rollout to firm-wide scaled adoption; Act as a strategic advisor to legal leaders on workflow transformation; Drive sustained value through structured operating cadence including success plans and enablement; Orchestrate cross-functional teams (GTM, Product, Engineering) to accelerate client success; Translate customer feedback into product roadmap and positioning inputs.
Seniority
Senior, hands-on IC with strategic ownership