Service Transition Manager
Core
Lead coordination and governance of service design and transition activities to ensure seamless delivery from concept to live operation.
Role type
Service Transition Manager
Builds
IT services supporting the firm's strategic goals
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL Foundation, complex transition management, cross-team influence, Service Design Packages creation, risk management, ITSM tools proficiency
Preferred skills
ServiceNow, modern service management practices, commercial awareness
Technologies
ServiceNow
Responsibilities
Own and lead end-to-end service transition for assigned projects, Develop and improve service design frameworks and governance, Collaborate with Product Owners, Architects, Engineers, and third-party suppliers, Create and manage Service Design Packages, support models, and transition plans, Monitor project performance, manage risks, and ensure quality outcomes, Drive continuous improvement and contribute to a people-first, insight-driven service culture
Seniority
Mid-to-Senior, hands-on IC
