EAD GC and Citizens Only Urgent Need Release Analyst
Core
Assess production readiness and control compliance of releases and changes by reviewing and enforcing service management operational requirements.
Role type
Release Analyst (Service Transition)
Builds
Release processes and procedures for IT service management
Domain
IT Service Management / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL background, application architecture knowledge, infrastructure architecture knowledge, change management process knowledge, IT general controls knowledge, incident and problem resolution process knowledge, Excel, PowerPoint
Preferred skills
Experience with diverse stakeholders, risk identification and escalation
Technologies
ITIL, Service Transition, Change Management, Incident Management, Problem Management, Configuration Management, Release Management
Responsibilities
Assess production readiness and control compliance of releases and changes, Manage transition of small to large projects, Enforce adherence to corporate standards and service management operational requirements, Provide clear performance metrics to management regarding Service Transition activities, Support effective integration between Project Capabilities Office, EPMO, Delivery Services, Architecture Services, Technology Services and Service Management, Assist in creating Release processes and procedures
Seniority
Mid-Senior (5-8 years experience)