Transition Manager (Centre de Service) H/F
Core
Managing the transition phase of managed service projects, ensuring contractual, technical, and organizational commitments are met before handing over to regular operations.
Role type
Senior Transition Manager (Managed Services)
Builds
Transition plans, governance reports, quality procedures, and risk mitigation actions for IT managed service projects.
Domain
IT Managed Services / Digital Transformation
Deliverable
client delivery
Required skills
Project management, ITIL processes, Lean practices, risk management, stakeholder management, resource coordination, quality assurance, contract compliance
Preferred skills
Multiclient environment experience, crisis management, technical environment understanding, negotiation, workshop facilitation
Technologies
ITIL, Lean, project management tools
Responsibilities
Develop and follow transition plans, gather and analyze client needs, manage gaps and propose additional services, pilot internal and external resources, deploy group industrial practices, ensure security compliance, formalize quality plans, follow risks and implement corrective actions, chair governance committees, collaborate with Project Director for handover, prepare transition balance and improvement plan
Seniority
Senior, hands-on IC