Patient Access Representative
Core
Front-line support for primary care department, managing patient check-in, registration, appointment scheduling, and financial processing.
Role type
Patient Access Representative
Builds
Patient intake workflows, appointment schedules, and financial accounts
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Patient registration, insurance verification, appointment scheduling, financial collection, HIPAA compliance, medical record maintenance
Preferred skills
Clerical I, Customer Service, Office Politics And Confidentiality
Responsibilities
Greet and register incoming patients, verify demographics, read and interpret insurance responses, collect fees and copays, schedule follow-up appointments, process multi-channel messages regarding appointments and referrals, maintain patient recall lists, perform cash posting, ensure privacy and confidentiality compliance
Seniority
Entry-level, regular employee