Ansible Technical Account Manager
Core
Provide adoption guidance, implementation of good practices, and supportable insights to enterprise customers for Red Hat Ansible and Infrastructure solutions.
Role type
Senior Technical Account Manager (TAM)
Builds
Customer success strategy and adoption of Red Hat automation and container technologies
Domain
Enterprise IT, DevOps, Automation, Cloud
Deliverable
client delivery
Required skills
Red Hat Ansible, Container orchestration (Kubernetes/OpenShift), Infrastructure automation (Chef/Puppet/SaltStack), Enterprise architecture, CI/CD concepts, Stakeholder management, Incident triage
Preferred skills
DevOps environment experience, Hardware vendor experience, Executive reporting
Technologies
Red Hat Ansible, OpenShift, Kubernetes, Chef, Puppet, SaltStack
Responsibilities
Lead Technical Health Reviews, Monitor and identify trends in Red Hat adoption, Act as customer advocate during high severity case resolution, Provide proactive communications during service disruptions, Collaborate with internal teams to reduce renewal risk, Travel regionally to visit customers
Seniority
Senior, hands-on IC with strategic advisory
