Senior Technical Account Manager
Core
Provide leadership and strategic direction for key enterprise accounts, acting as a trusted technical advisor to resolve complex issues and drive customer success.
Role type
Senior Technical Account Manager (Team Lead)
Builds
Customer success, platform adoption, and strategic relationships for enterprise clients.
Domain
Enterprise Open Source, Cloud, Container, Kubernetes, Linux
Deliverable
client delivery
Required skills
Advanced troubleshooting and debugging, OpenStack core components, Ceph cluster storage, Linux administration, Kubernetes/Docker cluster management, enterprise architecture, hardware vendor experience
Preferred skills
Upstream open source involvement, Prometheus/Grafana monitoring, Red Hat OpenShift v4.x administration
Technologies
Red Hat OpenStack Platform (RHOSP), Red Hat OpenShift Platform (RHOCP), Kubernetes, Docker, Ceph, Linux, Prometheus, Grafana
Responsibilities
Lead complex technical troubleshooting for critical customer issues, develop and deliver technical tutorials and workshops, identify and address technical risks in customer environments, collaborate with sales and product teams on solution implementation, mentor junior team members, contribute to support tool development, travel to customer sites for system connections.
Seniority
Senior, hands-on IC with team lead responsibilities
