Director, Technical Account Management, APAC
Core
Lead the APAC Technical Account Management (TAM) practice to drive business growth, sustainable value, and excellent customer experiences for Red Hat's enterprise open source software solutions. (via careerplan.io/jobs/R-059664-1-director-technical-account-management-apac-at-redhat)
Role type
Director, Technical Account Management (Strategy & Team Leadership)
Builds
Scalable TAM practice and delivery capability supporting customer success and product subscription adoption
Domain
Enterprise Open Source Software (Linux, Cloud, Container, Kubernetes)
Deliverable
client delivery
Required skills
Leadership of multi-country/region organizations, transformational change management, managing multi-million dollar technology services business, cross-functional collaboration, strategic planning, financial/operational understanding of recurring revenue models, customer relationship management, hiring and talent development
Preferred skills
Graduate degree in management, deep technical knowledge of Red Hat portfolio and open source business models
Technologies
Linux, Cloud, Container, Kubernetes
Responsibilities
Lead and manage a team of senior TAM Managers and Technical Account Managers across APAC; Collaborate with Regional Services Leadership and Global TAM Director for strategic alignment; Manage and optimize the TAM practice and delivery capability; Engage with key strategic customers to ensure renewals and growth; Provide mentorship and direction to team members; Participate in hiring processes; Travel to visit customers and attend events
Seniority
Director, hands-on leadership
