Technical Account Manager - OpenShift, Remote - Germany (m/f/d)
Core
Provide personalized support, mentorship, and technical guidance to a small set of enterprise customers using Red Hat OpenShift, ensuring efficient IT infrastructure and long-term loyalty.
Role type
Senior Technical Account Manager (OpenShift)
Builds
Customer success and adoption of Red Hat cloud/container solutions
Domain
Enterprise Cloud / Container Orchestration (OpenShift, Kubernetes)
Deliverable
client delivery
Required skills
Enterprise cloud solutions (OpenShift, Kubernetes, CloudForms, Ansible), enterprise architecture, customer relationship management, technical troubleshooting, presentation delivery, German language fluency
Preferred skills
System management, cloud/server virtualization, RHCE certification, technical leadership experience
Technologies
OpenShift, Kubernetes, Red Hat CloudForms, Ansible Automation Platform
Responsibilities
Conduct technical investigations to find root causes and solutions; deliver portfolio updates and assist with upgrades; perform technical reviews to proactively identify issues; manage customer escalations; create customer engagement plans and documentation; engage with engineering teams to develop solutions; present operational performance reviews to customer leadership.
Seniority
Senior, hands-on IC
