Business Relationship Manager
Core
Regional Service Management Lead ensuring IT services meet business needs and align with global standards for the New York region.
Role type
Senior IT Service Management Lead
Builds
Reliable, high-performing IT services and continuous improvement initiatives
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service management, stakeholder engagement, incident management, budget monitoring, outsourced provider management, technology adoption, analytical problem-solving
Preferred skills
ServiceNow, modern service management approaches, major incident management, technology change delivery
Technologies
ServiceNow
Responsibilities
Act as primary IT contact for the New York region, ensure IT services reliability and alignment with business requirements, collaborate with global teams to resolve issues and implement improvements, support adoption and transition of new technologies, manage relationships with outsourced service providers, participate in major incident management, monitor local IT budgets and identify cost optimization opportunities
Seniority
Senior, hands-on IC
