Lead Scheduler, Day Shift, Surgical Services
Core
Lead a scheduling team and manage high-volume patient call center operations for surgical services.
Role type
Senior scheduling lead (call center operations)
Builds
Patient appointment schedules for surgical services
Domain
Healthcare / Surgical Services
Required skills
Real-time call monitoring, patient scheduling, new hire onboarding, training material development, call center auditing, productivity reporting
Preferred skills
Senior scheduling experience, 2-year degree
Technologies
Live Vox, ECW
Responsibilities
Evaluate real-time monitoring of the call center, Answer calls and schedule patients when call volume is high, Be the SME that functions on new hire onboarding and training, Develop and maintain training materials as the SME, Assist Care Navigation with scheduling patients, Review and complete reports on scheduler productivity
Seniority
Senior, hands-on IC