Sr Customer Care Specialist
Core
Senior Customer Care Specialist handling service, sales, and warranty contacts across phone, chat, and email channels for Columbia Sportswear's US and Canada eCommerce sites.
Role type
Senior Customer Care Specialist (IC)
Builds
Customer support interactions and operational improvements for Columbia Sportswear's online retail platforms
Domain
Retail / eCommerce
Deliverable
client delivery
Required skills
Customer service, troubleshooting, problem-solving, keyboard proficiency, Microsoft Office/Excel, chat concurrency management, prioritization, shift flexibility
Preferred skills
Retail industry experience, leadership partnership, team support
Responsibilities
Handle first and second-level escalations, provide feedback to leadership on customer-facing issues, support team members with questions, maintain calm demeanor with difficult customers, meet chat concurrency expectations
Seniority
Senior, hands-on IC