Manager, Systems Reliability Engineering (MGMT)
Core
Lead the LATAM Product Creation and Master Data operations team supporting FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations.
Role type
Manager, Systems Reliability Engineering (People Management)
Builds
Regional service delivery, support coverage, capacity and workload planning within the global operating model
Domain
IT Operations / Site Reliability Engineering / Product Lifecycle Management (PLM) / Master Data Management (MDM)
Required skills
People management, hiring, onboarding, coaching, performance reviews, career development, succession planning, service delivery ownership, capacity planning, incident management, problem management, change management, stakeholder communication, automation, Agentic AI adoption
Technologies
FlexPLM, DaVinci, Infor Nexus, MDM, APIs, middleware, queues, batch processing, file feeds, ITSM
Responsibilities
Lead and develop an engineering team through hiring, onboarding, coaching, goal setting, performance reviews, career development, and succession planning. Own regional service delivery, support coverage, capacity and workload planning within the global operating model; coordinate handovers and escalation with the India manager. Manage service-level objectives, queue aging, data-flow health and operational risks; prioritize improvements using business impact, reliability measures and recurring incident trends. Lead major incident coordination, stakeholder communications, problem management and corrective actions; govern release readiness, change approvals and recovery planning. Establish consistent ways of working through clear ownership, documented runbooks, knowledge transfer, evidence-based handovers and blameless post-incident reviews. Lead adoption of approved Agentic AI for triage, investigation, knowledge capture and operational workflows; define human approval boundaries, data protection, auditability and measurable outcomes.
Seniority
Manager, people leadership
