Software Development Manager - Amazon Connect Customer, Amazon Connect Customer
Core
Manage and scale the engineering team for Amazon Connect Customer Work Force Acceleration, designing and developing next-generation agent management, scheduling, and contact routing services.
Role type
Senior Software Development Manager (Team Lead)
Builds
Agent management, scheduling, and contact routing services for Amazon Connect
Domain
Cloud contact center technology / AI-powered customer experience
Deliverable
production ML models
Required skills
Engineering team management, system architecture and design, multi-tier web services development, recruiting and hiring, mentoring, cross-functional collaboration
Preferred skills
Communicating requirements and strategy to senior leadership, managing high-caliber teams delivering scalable software systems
Technologies
Cloud platforms, web services frameworks, source control, build processes, testing frameworks
Responsibilities
Establish teams to implement new features, evolve architecture and scale, coordinate feature development across teams, drive operational excellence and security culture, hire and grow the team
Seniority
Senior, hands-on IC with management responsibilities