Senior Customer Care Representative
Core
Provide professional communication via phone and email to customers and internal support teams, handling order placement, inquiries, complaints, and delivery coordination.
Role type
Senior Customer Care Representative (IC)
Builds
Customer support interactions and order fulfillment processes
Domain
Life Sciences / Healthcare / Scientific Instruments
Deliverable
client delivery
Required skills
Phone communication, email communication, order processing, complaint resolution, Microsoft Office Suite, multitasking, active listening, written communication
Preferred skills
Process improvement, self-motivation, resourcefulness, team leadership
Technologies
Microsoft Office Suite, multiple monitor setups
Responsibilities
Provide accurate and timely assistance with order placement and customer inquiries; Handle and resolve customer complaints and concerns; Follow established service quality standards and meet processing time targets; Participate in training and process improvement initiatives; Lead team meetings to share best practices.
Seniority
Senior, hands-on IC
