Senior Operations Support Specialist - FRENCH speaking
Core
Senior Operations Support Specialist acting as the first point of contact for B2B customers, handling inquiries via email and phone, dispatching internal requests, and managing tickets and quotations.
Role type
Senior Operations Support Specialist (Customer Service & Dispatch)
Builds
Professional service and operational support for B2B clients and internal engineering teams
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
French (C1), English, B2B customer communication, ticketing systems, ERP/CRM, database management, quotation creation
Preferred skills
2+ years customer service experience, Business Administration/Science background, Microsoft Office, problem-solving, prioritization
Technologies
SAP, Ticketing systems, Microsoft Office, CRM platforms
Responsibilities
Act as first point of contact for B2B clients via email and phone; Dispatch emails to accurate internal departments; Create and assign tickets in ticketing systems; Create quotations in ticketing system and/or SAP; Maintain customer databases; Create and maintain equipment records
Seniority
Senior, hands-on IC