Senior Customer Service Representative- AMS Work Order Processing
Core
Senior Customer Service Representative managing AMS work order processing, dispatching services, and handling administrative duties for internal partners and field engineering teams.
Role type
Senior Customer Service Representative (Work Order Processing)
Builds
Internal support for Thermo Fisher partners and field engineering teams
Domain
Life Sciences / Scientific Instruments
Deliverable
dashboards & analysis
Required skills
Work order administration, service dispatching, scheduling third-party services, data management, technical query resolution, process improvement, Microsoft Office (Outlook, Excel), prioritization, problem-solving
Preferred skills
SAP or ERP experience, German or French language proficiency, Bachelor's degree
Technologies
SAP, Microsoft Office (Outlook, Excel)
Responsibilities
Managing work order administration and creating/following up work orders in the system, Dispatching services internally and to third-party providers, Scheduling third-party services and maintaining service dates, Monitoring service requests and work orders, Handling DMR and invoicing activities, Maintaining database quality, Acting as first point of contact for technical queries via email and phone, Assessing needs for process improvement initiatives