Customer Success Advocate
Core
Serve as a trusted partner and primary point of contact to deliver exceptional customer experiences and manage the order lifecycle from initiation to fulfillment.
Role type
Customer Service Representative
Builds
Customer relationships and operational order fulfillment
Domain
Software/GIS technology support
Deliverable
client delivery
Required skills
Effective communication, prioritization, multi-tasking, problem-solving, attention to detail, research skills, adaptability, Microsoft Office Suite proficiency
Preferred skills
SAP knowledge, Salesforce knowledge, Microsoft Excel proficiency, Bachelor's in business or related field, 35+ wpm typing speed
Responsibilities
Act as primary point of contact for inquiries, manage order lifecycle stages, collaborate with internal departments to resolve complex issues, analyze processes to drive operational excellence, stay informed on systems and best practices
Seniority
Entry-level to Junior