Sr Customer Service Representative
Core
Provide accurate and timely customer support through order administration, quotations, data maintenance, and issue resolution for a global manufacturing company.
Role type
Senior Customer Service Representative (Order Administration)
Builds
Order fulfillment, customer data records, and service resolution processes
Domain
Life Sciences / Manufacturing / Supply Chain
Deliverable
product features
Required skills
Order management, ERP/CRM system proficiency, data accuracy, issue escalation, cross-functional coordination, process improvement
Preferred skills
Manufacturing environment experience, shared services background, advanced ERP/CRM knowledge
Responsibilities
Respond to customer inquiries and support order entry, changes, and quotations; Create and maintain accurate customer and order data records; Coordinate with Sales, Planning, Finance, and Distribution to resolve service issues; Monitor service metrics and communicate delays or exceptions; Investigate routine order and data issues and escalate complex matters; Participate in continuous process improvement activities.
Seniority
Mid-level, independent contributor