Sr. Customer Service Representative
Core
Provide exceptional customer support for internal and external requests covering administration, order management, quotations, and master data.
Role type
Senior Customer Service Representative (SSC)
Builds
Customer support responses and operational data accuracy
Domain
Shared Services Center / Customer Operations
Deliverable
dashboards & analysis
Required skills
Customer relationship management, ERP systems, Microsoft Office, problem-solving, multitasking, data accuracy, process adherence, stakeholder liaison, KPI tracking, training material development
Preferred skills
Cross-training, system troubleshooting, ambiguity management
Responsibilities
Manage complex customer requirements and escalations, liaise with partner functions to resolve issues, maintain high data accuracy using computer systems, deliver on daily/weekly/monthly KPI metrics, develop and review training materials, use customer service reports, direct activities to appropriate departments
Seniority
Mid-level, hands-on IC