Customer Service Representative II
Core
Support customers throughout the customer journey including order management, quotations, administration, and master data activities.
Role type
Customer Service Representative
Builds
Customer support and order fulfillment processes
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
English (fluent), CRM/ERP proficiency, order management, data accuracy, problem-solving, stakeholder communication
Preferred skills
French language skills, multinational environment experience, CRM/ERP system experience
Responsibilities
Handle customer enquiries related to orders and quotations, process and follow up on customer requests, investigate customer issues, maintain accurate customer and order information, work towards agreed service levels, participate in team initiatives and training
Seniority
Entry-level to Junior
