Customer Service Specialist
On-site
Core
Process customer orders, respond to inquiries, and resolve issues for internal and external customers using ERP systems.
Role type
Customer Service Specialist
Builds
Customer satisfaction and order fulfillment processes
Domain
Life science and diagnostic technologies
Deliverable
client delivery
Required skills
Order processing, ERP systems, customer inquiry handling, complaint resolution, process improvement, product knowledge, multi-priority management
Responsibilities
Process customer orders accurately and on time, respond to customer inquiries via email and other channels, investigate and resolve customer issues and complaints, collaborate with other departments to address customer needs, gather and analyze customer feedback to identify service improvements
Seniority
Entry-level to Junior